Anonymous

Terrible Machine and few or no repair parts or good customer service

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My Husky power washer wand leaks and there is no pressure. They sent me a nozzle that doesn't work and I read no parts for anything else that goes wrong with your machine. Customer service is non-existent basically and the run around. If this machine breaks down you are on your own. STOP..I wouldn't buy this machine if I were you and I never will. This is my experience. You are basically on you own. on your own.
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Preferred solution: Let the company propose a solution

User's recommendation: Do not waste your money read other reviews about no parts to repair your machine and horrible customer service.

Angela T Nca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service

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They have a number to call and the gatekeepeers won't let me talk to a tech. All this PR, wasted time and dead ends. Stupid beyond words. My product is useless unless I figure it out myself. Thanks for the lies.
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Loss:
$120

Preferred solution: Let the company propose a solution

Anonymous
map-marker Holbrook, New York

Lack of “service” in customer service.

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My Husky powerwasher wand/gun is leaking. The manual says the repair parts are not available. The o ring was broken, I got a new one from the local hardware store. It still leaks. The manual says the gun/hose assembly needs to be replaced, contact Husky Customer Service. I did that. The chat person was of no use. Wanted to send me to a contract, to diagnose the problem. I know the problem! Then I was switched to a site would charge me $5. To tell me what the problem is, wanswer to. . Thant is
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User's recommendation: Buy a Black and Decker powerwasher.

Frank R Iyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company is not very responsiv Will never purchase another Husky product

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Response is beyond slow for 24/7 advertisement. Looks like we will not get an answer any time soon. Moving on without this company and Home Depot which is where we purchased product.
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Loss:
$1
Cons:
  • Poor service and parts availability

Preferred solution: Full refund

User's recommendation: Do not purchase any Husky products and avoid Home Depot products

1 comment
Guest

I agree. Leaky trigger gun and will have to wait 2 months to get one from china

Anonymous
map-marker Cape Coral, Florida

Leaking Gun

As with most of the complaints posted, the gun leaks. This is the second gun that I have used on this washer. The problem with this gun is the water valve. Replace this valve and problem solved. Why doesn't Husky just do this? Regardless, the customer service is worst than the product as they are very difficult to contact. As with others I will never buy another Husky product again.Don't buy
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User's recommendation: Don't buy this product.

1 comment
Guest

ssh

Anonymous
map-marker Chicago, Illinois

Terrible sprayer !!

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Husky Powerwasher - Terrible sprayer !!
I bought this sprayer for household chores. The electric pump seems to work fine, but the sprayer leaks and leaks. I bought a new sprayer or wand and used it once. Tried it again and now this one is leaking worse than the old one.
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Reason of review:
Bad quality
James F Rkj

HU80520 power washer

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Needed washers for this power washer and you not sell them any more, needed power washer handle (gun) and hose you don't sell them any more. What is up with your company???? You don't care if you sell your product anymore???? Maybe you should close your doors and go out of business!!!!!!!!!!!!!!!!!! Very unhappy customer..
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Cons:
  • Parts department
Reason of review:
Poor customer service

Preferred solution: Start carring parts again

LAWRENCE K Cdz
map-marker Chandler, Arizona

1500 PSI

I'VE HAD IT SINCE NEW AND NEED A NEW HANDLE BUT FIND THAT I HAVE TO GET A HOSE AS WELL TO RETROFIT MY UNIT. I AM CURIOUS AS TO WHEN THESE WERE SOLD AND HOW LONG I'VE HAD IT AS I'LL PROBABLY JUST GET A NEW ONE ALTOGETHER. LARRY KASIAN
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Reason of review:
Good quality
Anonymous
map-marker Springdale, Arkansas

After pluging in powerwasher will not start

pluged powerwasher to elec. outlet but would not start
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George C Anw
map-marker Danville, Virginia

H1600 husky power washer ..used one season

model # N.952 0**** A very small nylon part cannot be bought by itself. Told I have to order a new manifold kit. It's the little plastic part that connects to the micro switch.It has cracked . I am told this is a major problem and told the manifold is the only way to get it. They want 34.95 plus shipping. I just can't believe that this part can't be had by itself. i love the Husky H1600 .. It's electric and does a great job. Is there someone that can help me to get my power washer back to working? Thanks, george crowel
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Pros:
  • I like
Reason of review:
Damaged or defective
Anonymous

Wand threads striped out

Looking for the wand for my 1800 husky power washer. using it the other day and the tip came flying off, striped the threads out. need new wand and tip. can you hep me out.
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Michael H Lfl

Pressure washer doesn't work

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Your product sucks. 1800 psi pressure washer worst thing on the market. Used it 3 or 4 times. No pressure and leaks terribley Never will do business with Husky again. Waste of money!
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Reason of review:
Bad quality
Gennaro Fxy

No pressure coming through handle anymore

It happened today. It was running fine then all of a sudden no pressure coming through the handle anymore.
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Reason of review:
Bad quality
Anonymous
map-marker Reston, Virginia

Husky power washer

Husky power washer parts service is the absolute worst That I have ever encountered. I ordered a manifold over five weeks ago. It has not shipped yet. I have called about this multiple times ande always get the same story . "I will expedite the order" B.S. DO NOT BUY HUSKY UNLESS YOU LIKE PAIN, THE PRODUCT IS JUNK AND THE PARTS SERVICE IS WORSE. Husky pwer washer is JUNK JUNK,JUNK{{Redacted}}! OH AND DID I MENTION THAT THE HUSKY POWER IS JUNK!!!!!
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1 comment
Guest

I am a Customer Service Representative at the Husky Power Washer Company. Please accept my apology for the issues you experienced with a part for your Husky power washer.

Please contact us at 888-550-**** or cservice@***a-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

Thank you,

Husky Customer Service Team

buzyb h
map-marker Tallahassee, Florida

Husky pressure washer from Home Depot

I am looking to see where I can file a formal complaint with regarding my pressure washer. I bought mine from Home Depot in Tallahassee, Fl in Jan 2009. Was told it was being discontinued and only had the one. Had to take it back the next day as my box was missing parts and they gave me the display unit. Used it once and the pressure stopped working and I could only get it to do 'medium' pressure not high and the next day the handle started leaking to the point that it wouldn't even come out the nozzle. Went back to return it a week later, and low and behold, they had many in stock. Got another one in a box this time. The weather turned cold for a time and I didn't get to use it. when I finally could, and using it for one project, the pressure went bad again. By this time I couldn't return it to HD. Called the Husky co and emailed a pic of the part that busted. They sent the part and I had to fix it. (no instructions either). This happened 2 MORE TIMES!! (I would get the part, get one or part of one project done before the part went bad again) I finally said I do not want this product and they have basically said I am stuck with it as they 'do not do refunds of pressure washers'. It is now Sep 2009 and now I am having it wait on a shipping tag to send the unit back for repair. And all this time I am without a unit and everything is getting filthy. They won't even rent a unit for me to use. I will NEVER recommend this company.
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7 comments
Guest

I also bought one that failed within 10 hrs.

Currently looking for a replacement pump but

hesitant at replacing one bad pump with another

bad pump for $100.00-- (RMW 2.2G24 made in the

people's republic of China ) Already have $300.

wasted in it.

Agent Vbi

I am a Customer Service Representative at the Husky Power washer Company. Please accept my apology for the issue you experienced with your pressure washer.Please contact us at 888 550 **** or cservice@***a-group.com When leaving us a voicemail, please provide your full telephone number including the area code. We also ask that you speak clearly.Reference this posting when you make contact and we will resolve this issue to your full satisfaction.Thank you,Husky Customer Service Team

Guest

I also bought a power washer a Home Depot and the second time I used it water was spraying out the sides of the wand and it no longer had pressure, I couldn't get the wand to change from low, high. I was told the same thing when I wanted to exchange it.

I told them I didn't want my money back I just wanted to exchange it.

I found website that had complaints about Huskey Pressure washers and there were four pages of them and every single page had the same complaint. So they are very well aware of the problem and they keep selling them and they do nothing about correcting the problem, they are straight up defrauding people.

Guest

I am a Customer Service Representative at the Husky Power Washer Company. Please accept my apology for the issues you experienced with a part for your power washer.

Please contact us at 888-550-**** or cservice@***a-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

Thank you,

Husky Customer Service Team

buzyb h

other FYI on this: I found out that Home Depot OWNS Husky. As a long time HD consumer, not happy that when you buy a product from them that is actually MADE by a company under them, you have to deal with the 'company' instead of local store where it was bought after the 30 day period.

ALL my efforts, phone calls, waiting periods, running back and forth could have been solved much earlier and easier had I known this information. I did receive a new gas powered pressure washer for my 'troubles', but it is NOT a Husky brand.

Guest

since this was posted, I was able to file a formal complaint. When Husky failed to respond,the complaint was 'closed unsatisfactory'.

However, someone from Husky called me, stated he would get back with me and never did. I contated Home Depot one last time and THEY have resolved the issue on a local level based on a phone call made to be today (1-8-10).

Guest

I am a Customer Service Representative at the Husky Power Washer Company. Please accept my apology for the issue you experienced with your pressure washer.

Please contact us at 888 550 **** or cservice@***a-group.com reference this posting when you make contact and we will resolve this issue to your full satisfaction

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